Terms of Service

These Terms of Service ("Terms") govern your use of SafeRedact ("Service"), operated by SafeRedact, LLC ("we", "us", "our"). By using SafeRedact, you agree to these Terms.

1. Service Description

SafeRedact is a document redaction tool that uses artificial intelligence to detect and permanently remove sensitive information from documents. The Service processes documents you upload, identifies potentially sensitive information, and generates redacted versions with that information permanently removed.

2. Acceptable Use

You agree to use SafeRedact only for lawful purposes. You are responsible for:

• Ensuring you have the right to upload and process any documents you submit
• Reviewing all AI-detected redactions before downloading
• Compliance with all applicable laws and regulations
• Maintaining appropriate backups of your original documents

3. Prohibited Uses

You may not use SafeRedact to:

• Process regulated data including Protected Health Information (PHI) subject to HIPAA, financial records subject to GLBA, student records subject to FERPA, or other data governed by industry-specific regulations — unless you have verified compliance with your organization's requirements and obtained any necessary agreements
• Upload documents containing illegal content
• Attempt to reverse-engineer, decompile, or extract the underlying AI models
• Use the Service to facilitate fraud, identity theft, or other illegal activities
• Resell or redistribute the Service without authorization

4. Fair Use Policy

SafeRedact Pro plans include unlimited document processing subject to this Fair Use Policy. We define fair use as approximately 5,000 pages per month for individual users and small teams.

Usage significantly exceeding this threshold may indicate:

• Automated or programmatic access
• Resale or redistribution of services
• Shared account credentials across organizations

We reserve the right to:

• Contact users to discuss Enterprise licensing
• Temporarily suspend accounts pending review
• Terminate accounts engaged in systematic abuse

If your legitimate business needs exceed fair use limits, contact us at support@saferedact.app for Enterprise pricing.

5. Regulatory Compliance Disclaimer

If you operate in a regulated industry — including healthcare, financial services, education, or government — you are solely responsible for:

• Determining whether your use of this Service complies with applicable laws
• Obtaining any required agreements (such as Business Associate Agreements)
• Ensuring your organization's policies permit use of cloud-based document processing
• Implementing additional safeguards your regulations may require

For enterprise compliance options, including BAA availability, contact sales@saferedact.app.

6. Data Processing

When you upload a document:

• Your document is transmitted securely (encrypted in transit) to our AI processing infrastructure
• The document is analyzed to detect sensitive information
• Your document is immediately deleted after processing
• We do not store, log, or retain your document contents
• Your documents are never used to train AI models

See our Privacy Policy for complete details on data handling.

7. Redaction Accuracy

While SafeRedact uses advanced AI to detect sensitive information, no automated system is 100% accurate. You are responsible for:

• Reviewing all detected items before applying redactions
• Adding manual redactions for any items the AI may have missed
• Verifying the final redacted document meets your requirements

We provide tools for you to review, adjust, add, and remove redaction regions before generating your final document.

8. Permanent Redaction

Redactions applied by SafeRedact are permanent and irreversible. The original content beneath redacted areas is destroyed, not merely hidden. Once you download a redacted document, the redacted information cannot be recovered by any means, including:

• Copy/paste operations
• Image editing software (e.g., Photoshop)
• PDF text extraction tools
• Any other technical method

Always retain a copy of your original document before redacting.

9. Account & Billing

Free tier users may process a limited number of documents. Paid subscriptions provide additional features and unlimited processing. Subscription fees are billed in advance on a monthly or annual basis. You may cancel at any time; access continues until the end of your billing period.

10. Intellectual Property

You retain all rights to your documents. We claim no ownership of content you upload or redacted documents you generate. The SafeRedact service, including its software, design, and branding, is owned by SafeRedact, LLC.

11. Disclaimer of Warranties

SafeRedact is provided "as is" without warranties of any kind, express or implied. We do not warrant that:

• The Service will be uninterrupted or error-free
• All sensitive information will be detected
• Redacted documents will meet specific legal or regulatory requirements

You use the Service at your own risk and are solely responsible for verifying redaction accuracy.

12. Limitation of Liability

To the maximum extent permitted by law, SafeRedact, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless SafeRedact, LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Content you upload to the Service

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new effective date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may stop using the Service at any time.

16. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Cook County, Illinois.

17. Contact

Questions about these Terms? Contact us at:

SafeRedact, LLC
Email: legal@saferedact.app