MedBill Solutions Cuts PHI Redaction Time by 94%
How a 45-person medical billing company transformed their document redaction workflow while strengthening HIPAA compliance.
About MedBill Solutions
MedBill Solutions is a medical billing and revenue cycle management company based in Phoenix, Arizona. Founded in 2018, the company serves over 200 healthcare providers including specialty clinics, urgent care centers, and small hospital systems across the Southwest.
With 45 employees processing thousands of claims monthly, MedBill handles sensitive patient health information daily—making HIPAA compliance a constant operational priority.
Quick Facts
- IndustryHealthcare / Medical Billing
- Company Size45 employees
- LocationPhoenix, AZ
- Clients200+ providers
The Challenge
When insurance companies, legal teams, or auditors requested medical billing documentation, MedBill's compliance team faced a tedious challenge: manually redacting protected health information from every document before sharing.
"We were spending 20-30 minutes per document, carefully going through each page looking for patient names, dates of birth, Social Security numbers, medical record numbers, and addresses," explains Sarah Chen, MedBill's Compliance Director. "With audit requests sometimes involving 50+ documents, our team was spending entire days just on redaction."
Key Pain Points
- •25+ minutes average redaction time per document
- •Human error risk—missed PHI could mean HIPAA violations
- •Compliance staff diverted from higher-value work
- •Document turnaround delays affecting client relationships
The team had tried Adobe Acrobat's built-in redaction tools, but the manual search-and-redact process wasn't much faster. They also evaluated several cloud-based redaction services but had concerns about uploading PHI to third-party servers.
"Our clients trust us with their patients' most sensitive information," Sarah notes. "Uploading that data to another company's servers—even temporarily—felt like it was adding risk rather than reducing it."
The Solution
MedBill discovered SafeRedact while researching privacy-first alternatives to cloud-based redaction tools. The browser-based architecture immediately addressed their primary concern.
Why SafeRedact
- ✓Privacy-first: Documents never leave the browser—only extracted text goes to AI
- ✓AI detection: Automatically finds all 18 HIPAA identifiers
- ✓Speed: 30-90 seconds per document instead of 25+ minutes
- ✓Accuracy: AI catches items human reviewers miss
"The first time I used SafeRedact, I uploaded a 15-page explanation of benefits document that would normally take me 30 minutes. It found everything—patient names, dates, account numbers, even the referring physician's name I might have missed—in under a minute. I actually went back and checked manually because I couldn't believe it."
The team started with SafeRedact's free tier to evaluate the tool, then moved to an annual subscription once they confirmed the time savings.
The Results
Before SafeRedact
- ✗25 min average per document
- ✗15+ hours/week on redaction
- ✗2-3 near-miss incidents/year
- ✗48-hour document turnaround
After SafeRedact
- ✓90 sec average per document
- ✓3 hours/week on redaction
- ✓Zero compliance incidents
- ✓Same-day document turnaround
Six months after implementing SafeRedact, MedBill has processed over 2,000 documents through the platform. The compliance team now handles audit requests that once took days in just hours.
"The time savings are significant, but what really matters is the accuracy," Sarah explains. "The AI catches things we would miss—like when a doctor's handwritten note mentions a patient by first name, or when an address appears in an unexpected field. We've had zero compliance incidents since switching."
"SafeRedact has transformed how we handle sensitive document requests. What used to be our biggest compliance headache is now a non-issue. The peace of mind knowing our documents never leave the browser—combined with AI that actually catches everything—is exactly what healthcare organizations need."
Key Takeaways
94% Time Savings
From 25 minutes to 90 seconds per document
Zero Incidents
No compliance issues since implementation
Privacy First
PHI never leaves the browser
Ready to Transform Your Redaction Workflow?
See how SafeRedact can help your organization save time while strengthening compliance.