Morrison Legal Group Cuts Document Redaction Time by 85%
How a mid-size litigation firm transformed their discovery workflow and significantly reduced the risk of missed PII with AI-powered redaction.
About Morrison Legal Group
Morrison Legal Group is a 35-attorney litigation firm based in Denver, Colorado, specializing in commercial litigation, employment law, and personal injury cases. With a client roster that includes regional healthcare systems, manufacturing companies, and insurance providers, the firm handles sensitive documents daily.
The firm's paralegal team of 8 professionals manages document production for approximately 40-50 active cases at any given time, regularly processing discovery requests, court filings, and settlement documents containing protected personal information.
Firm Profile
- Size: 35 attorneys, 8 paralegals
- Location: Denver, CO
- Practice Areas: Commercial litigation, employment law, personal injury
- Monthly Documents: 200+ requiring redaction
The Challenge
Sarah Chen, Senior Paralegal at Morrison Legal Group, described their situation before SafeRedact:
"We were spending an enormous amount of time on redaction. Every discovery response, every document production—we had to manually review every page for Social Security numbers, addresses, medical information. A single medical records package could take two hours to redact properly."
The firm faced several critical challenges:
Time Drain
Paralegals spent 25-30 minutes per document on manual redaction, reviewing every page line-by-line for potential PII.
Human Error Risk
Manual review inevitably missed items—a Social Security number in an unexpected location, a partial address, a phone number in a footnote.
Client Confidentiality Concerns
Their previous PDF tool required uploading documents to cloud servers—problematic for attorney-client privileged materials.
Inconsistent Results
Different team members had different approaches to redaction, leading to inconsistent document production quality.
The Solution
After evaluating several redaction solutions, Morrison Legal Group chose SafeRedact for three key reasons:
Browser-Based Privacy
Documents never leave the paralegal's computer. Critical for privileged materials and client confidentiality.
AI-Powered Detection
The AI catches PII that humans miss—names in unusual contexts, partial addresses, phone numbers without formatting.
Flexible Pricing
The annual plan made it cost-effective for the entire paralegal team, with day passes available for overflow work.
Implementation
The transition was remarkably smooth. Sarah Chen described the rollout:
"There was no installation, no IT involvement, no training sessions. I showed the team the tool on Monday morning, and by Monday afternoon everyone was using it. The interface is completely intuitive—upload, review the AI suggestions, apply redactions, download."
New Workflow
Upload document to SafeRedact
AI detects and highlights PII
Paralegal reviews and confirms
Download redacted document
The Results
After six months of using SafeRedact, Morrison Legal Group has seen transformative results:
Redaction Time
Average document redaction dropped from 25-30 minutes to under 5 minutes, including review time.
Detection Accuracy
AI catches PII that manual review often misses, including names in unusual contexts and non-standard number formats.
Monthly Time Savings
At paralegal billing rates, the time savings translate to over $2,400 in recovered productivity monthly.
Team Adoption
All 8 paralegals now use SafeRedact as their primary redaction tool.
"SafeRedact has genuinely transformed how we handle document production. What used to be our most tedious, error-prone task is now quick and reliable. I can't imagine going back to manual redaction."
Note: This case study represents a composite of common customer experiences. While AI-powered detection significantly improves efficiency and catches items manual review may miss, no automated tool can guarantee 100% detection. We recommend human review of redacted documents before final production.
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